Terms of use
What this service is
Turndownly is software. We are the vendor: you buy the subscription from Ellul Solutions Ltd directly, and there is no third party between us. We introduce you to nobody, we sell your details to nobody, and we take no commission from anyone for sending you anywhere. We aim to keep the service available at all times and to keep your data recoverable, but we do not guarantee uninterrupted access. If we plan work that will take the service offline we tell subscribers first. You can export your assets, work orders, PM history and purchase orders at any time while your subscription is active and for 90 days after it ends.
How we are paid
You pay us, and that is the whole of how this business is funded: a monthly subscription to Turndownly Pro, sold to businesses. Nothing on this site is an advertisement we are paid for, and no figure or recommendation here is influenced by a commission, because there is none: we introduce no hotel to any supplier or contractor. Price, renewal date and cancellation route are shown before you pay and stated again in your account. Purchase is offered to people acting for purposes related to their trade or profession. Where a consumer nonetheless buys, the statutory cancellation and digital content rights are honoured in full rather than excluded.
Online payments. When you connect your own Stripe account and take a payment through a pay link, Turndownly charges a platform fee of 1% of that payment, in addition to Stripe's own processing fee. Stripe deducts both from the payment before it is paid out to you; Turndownly never holds your customers' money. The rate that applies is the one shown in your account on the day the pay link is created, and a change to it applies only to links created afterwards.
The free worksheets
The free worksheets on this site are provided as working calculators for the engineering teams of hotels. Their output is arithmetic on the figures entered. They do not tell you what cycle a manufacturer or a brand standard requires for any asset, what a supplier will charge, whether a par level is safe for your occupancy, or what a code or an insurer demands, and they are not an inspection, a certification or engineering advice.
No warranty
Nothing on this site is engineering, safety, legal or financial advice, and Turndownly is not an inspector, a contractor or a certifying body. What cycle an asset needs, whether a repair is safe, what a code or a brand standard requires and what a supplier will charge are questions for the manufacturer, the licensed contractor, the brand and the supplier. The worksheets work the arithmetic; they publish no benchmark of their own and certify nothing.
Contact
Ellul Solutions Ltd. hello@turndownly.com